I. Applicable Conditions and Time Limit for Returns

1. Returns due to quality issues:
   • Applicable scenarios: The received goods have functional failures, the size/specification does not match the order description, or there are obvious appearance defects (not caused by transportation).
   • Evidentiary requirements: You need to provide clear photos/videos of the goods' problems (including product details, order number, and logistics waybill) as the basis for return review.
   • Special instructions: Custom - made products are only eligible for return when quality issues affect their use. Slight technological differences are not considered quality issues.
2. Returns for non - quality issues:
   • Applicable scenarios: You apply for a return due to personal reasons (such as wrong purchase, no longer needed, or inconsistent with the expected product appearance).
   • Prerequisite conditions: The goods are unopened, unused, and the original packaging and accessories (labels, instructions, parts) are complete without any missing parts, and do not affect secondary sales.

II. Return Application Process

1. Submit an application: Log in to the "My Orders" page on the platform, find the corresponding order, click "Apply for Return", fill in the reason for return (select "quality issue" or "personal reason"), contact information, upload problem vouchers (photos/videos are required for quality issues), and then submit and wait for review.
2. Review feedback: We will complete the review within 2 working days after receiving the application. The review result will be notified to you through the email/mobile phone number you reserved on the platform (information sending will comply with the information protection requirements in the "Privacy Policy" and is only used for after - sales communication).
   • Approved for return: Simultaneously send the "Return Authorization Number", "Designated Return Address" (including domestic return warehouse and customs clearance information) and logistics requirements (you need to choose a trackable cross - border logistics method, and indicate the return authorization number on the waybill).
   • Return review rejected: Clearly state the reason for rejection (such as exceeding the time limit, insufficient evidence, not meeting the return conditions), and provide supplementary materials or alternative solutions (such as exchange, compensation).
3. Return the goods: You need to send out the goods within 5 working days after the review is passed. After sending, log in to the "Return Application" page on the platform and fill in the return waybill number so that we can track the logistics progress in real - time.
4. Inspection and handling: After receiving the returned goods, we will open and inspect them within 3 working days. After confirming that they meet the return conditions, we will handle them according to the following rules:
   • Returns due to quality issues: Refund the full order payment (including the original order freight). The refund will be returned to the original payment method (the arrival time is subject to the rules of the payment platform, generally 3 - 7 working days), or re - issue the same goods for free according to your needs.
   • Returns for personal reasons: Deduct the return freight (including cross - border logistics fees, customs clearance fees), and then refund the remaining payment. If the goods have slight defects (not affecting secondary sales), an additional 5% - 10% of the goods' loss fee will be deducted (the specific percentage will be notified during the review).

III. Return Fees and Liability Division

1. Fee - bearing rules:
   • Returns due to quality issues: All return freight, customs clearance fees, warehousing fees, etc. shall be borne by Xingyong Trading.
   • Returns for personal reasons: All return - related fees (logistics fees, customs clearance fees, warehousing fees, goods loss fees) shall be borne by you.
   • Special circumstances: In case of returns caused by the fault of the logistics provider (such as wrong delivery, damage, loss of goods), we will assist you in claiming compensation from the logistics provider. During the claim period, the refund will not be initiated. After the claim is completed, the handling will be based on the result.
2. Liability definition:
   • If you do not use the designated logistics as required or do not indicate the return authorization number, resulting in the inability to track the goods, customs clearance delays, or loss of goods, you shall bear the liability, and we have the right to refuse the refund.
   • If the return fails due to our review error or providing the wrong return address, we will bear all responsibilities, assist you in handling the return again, and compensate you for the reasonable expenses incurred thereby (such as work - loss fees, additional logistics fees).

IV. Special Instructions and After - sales Guarantee

1. Cross - border return time limit: Affected by cross - border logistics and customs clearance processes, the entire return process generally takes 15 - 30 working days. We will synchronize the progress in real - time through platform messages or emails (information sending will strictly comply with the "Privacy Policy" and will not disclose your personal sensitive information).
2. Handling of lost goods: If the returned goods are lost during transportation, you need to provide a loss certificate issued by the logistics provider. We will initiate the refund or re - supply process based on the certificate, and you do not need to bear additional liability.
3. Handling of objections: If you have objections to the return inspection results or handling solutions, you can contact the customer service within 3 working days after receiving the handling notice (email: 15307594369@163.com; phone: +86 - 13726281055), provide supplementary evidence, and we will re - verify and give a final solution within 2 working days.
4. Policy connection: The personal information related to you involved in the return process (such as return address, contact information, payment information) will be strictly protected in accordance with the requirements of the "Privacy Policy", and is only used for the return process and will not be disclosed to any third party (except as otherwise provided by laws and regulations or with your consent).

V. Policy Inquiry and Update

• Online customer service: Log in to the platform and click on the "Online Customer Service" in the lower right corner (working hours: 9:00 - 18:00 Beijing time, Monday to Friday).
• Customer service email: 15307594369@163.com
• Customer service phone: +86 - 13726281055