PRIVACY POLICY
Guangzhou Xingyong Trading Co., Ltd. (hereinafter referred to as "Xingyong Trading" or "we") attaches great importance to the protection of users' (hereinafter referred to as "you") personal information. Complying with the "Personal Information Protection Law of the People's Republic of China", the "Data Security Law" and relevant data compliance requirements for cross - border trade, this privacy policy is formulated. By browsing, registering, placing orders, etc. on the independent website of Xingyong Trading (hereinafter referred to as the "platform"), you are deemed to have agreed that we will collect, use, store and protect your personal information in accordance with this policy.
I. Information Collection and Scope
We only collect the information necessary for providing cross - border trade services, which is specifically divided into the following two categories:
- Necessary Information:
- Registration Information: This includes your name / company name, mobile phone number / email address, password (encrypted storage). Enterprise users need to additionally provide qualification documents such as business licenses and legal representative identity certificates, which are used for account creation, identity verification and compliance filing.
- Order Information: It includes the shipping address (including country / region, detailed address, contact person), payment information (only the payment voucher number is collected, and sensitive information such as the full bank card number and payment password are not stored), product selection and quantity, which are used for order processing, logistics distribution and after - sales follow - up.
- Device and Log Information: This includes the device model, IP address, browser type, access time and page browsing records when you access the platform, which are used to optimize the platform performance, ensure account security and troubleshoot technical problems.
- Optional Information:
- This includes product reviews, consultation records, market research questionnaire feedback, etc. that you actively submit, which are used to improve service quality and for personalized recommendations. You can choose whether to provide this information on your own.
II. Information Use Purposes and Methods
The personal information we collect is only used for the following legal purposes and within the necessary scope:
- Provide Basic Services: Used for account login verification, order generation and tracking, logistics information push, cross - border customs clearance filing and after - sales services (such as return and exchange communication).
- Ensure Safety and Compliance: Used to identify abnormal logins, prevent false orders, malicious refunds and other risks, and at the same time meet the cross - border trade data filing, tax declaration and other compliance requirements at home and abroad.
- Optimize User Experience: By analyzing device and log information, improve the platform page loading speed, adapt to the display effects of different devices, and provide personalized product recommendations based on your browsing and purchase records (you can turn off the recommendation function in the account settings).
- Communication and Notification: Through the mobile phone number / email you provided, send order status updates, logistics reminders, platform service change notifications (non - marketing). If you agree to receive marketing information, we will regularly push product discounts and event information (you can unsubscribe at any time in "Account Settings - Notification Management").
III. Information Storage and Security Assurance
- Storage Methods and Periods:
- Your personal information will be stored in servers within the territory of the People's Republic of China that meet security standards. Cross - border transmission will strictly follow the provisions of the "Personal Information Protection Law" on data outbound, and requires security assessment or implementation of compliance safeguard measures (such as signing a data processing agreement).
- The information storage period is during the service duration and 2 years after the service termination (except as otherwise provided by laws and regulations). After the expiration, we will destroy the data through anonymization (removing information that can identify personal identity) or permanent deletion.
- Security Protection Measures:
- Technical Level: Adopt data encryption (transmission encryption, storage encryption), firewalls, intrusion detection systems and other technologies to prevent information from being accessed, tampered with or leaked without authorization.
- Management Level: Establish a hierarchical system for information access rights, only authorize necessary personnel to access user information, and regularly conduct employee data security training and compliance assessment.
- Emergency Response: In the event of security incidents such as information leakage or loss, we will immediately launch an emergency response plan, take remedial measures, and notify you of the incident and response plan within 72 hours through platform notifications, emails or text messages (when sensitive information is involved).
IV. Information Sharing and Transfer
We promise not to sell or rent your personal information to any third party. Limited sharing will only be carried out in the following situations, and we will ensure that the receiving party fulfills the obligation of information protection:
- Cooperative Service Providers: In order to achieve functions such as logistics distribution (such as logistics providers like DHL, FedEx), payment settlement (such as third - party payment institutions), and customs clearance services (such as professional customs clearance companies), it is necessary to provide necessary order information (such as shipping address, product name) to the partners, but irrelevant sensitive information (such as payment password) will be excluded.
- Compliance Requirements: According to laws, regulations, law enforcement requirements of government departments (such as tax, customs, market supervision departments) or judicial rulings, your personal information needs to be provided to cooperate with investigations or fulfill legal obligations.
- Business Transfer: If Xingyong Trading undergoes business changes such as mergers, spin - offs, acquisitions, asset transfers, etc., your personal information will be transferred to the new entity as part of the business assets. We will publicly announce the transfer information on the platform 30 days in advance and ensure that the new entity continues to abide by this privacy policy.
V. User Information Rights
You have the following rights regarding your personal information, which can be exercised through "Account Settings - Privacy Management" on the platform or by contacting customer service:
- Right to Query and Correct: You can query your registration information, order records, information use records at any time. When you find that the information is incorrect or incomplete, you can apply for correction (such as modifying the shipping address, updating enterprise qualification documents).
- Right to Delete: After the service is terminated, or when you believe that we collect and use information beyond the necessary scope, you can apply to delete your personal information (except as required by laws and regulations to be retained).
- Right to Withdraw Consent: You can withdraw your consent to matters such as marketing information push, personalized recommendations, and cross - border data transmission at any time. The withdrawal will not affect the validity of information processing acts based on consent before the withdrawal.
- Right to Complain and Suggest: If you have objections to information processing or believe that your rights and interests have been damaged, you can file a complaint through the customer service email 15307594369@163.com or phone number (+86 - 13726281055). We will reply and handle it within 5 working days.
VI. Protection of Minors' Information
The platform services are mainly for adults. If you are a minor under the age of 18, you need to use the platform accompanied by a legal guardian, and the guardian shall provide the registration information. We only collect the necessary information of minors (such as name, guardian's contact information) with the consent of the guardian, and it is only used for providing services and communicating with the guardian. No marketing information will be pushed to minors, and no information will be shared with third parties.
VII. Policy Updates and Notifications
We will update this privacy policy irregularly according to changes in laws and regulations, business adjustments or technological developments. The updated content will be publicly announced in the "Policy Center" of the platform and will come into effect 7 working days after the announcement. If the policy change involves your core rights (such as an expansion of the information collection scope, adjustment of sharing rules), we will notify you specifically through account pop - ups, emails or text messages. Your continued use of the platform services means that you agree to the updated policy.
VIII. Contact Us
If you have questions about this privacy policy, need to exercise information rights or file a complaint, you can contact us through the following methods:
- Customer Service Email: 15307594369@163.com
- Customer Service Phone Number: +86 - 13726281055 (Working hours: 9:00 - 18:00 Beijing time, Monday to Friday)
- Company Address: [Specific address can be added] in Guangzhou (Please indicate "Privacy Policy Consultation" in the letter)
Thank you for your trust and support in the information protection work of Xingyong Trading. We will continue to improve the privacy protection system to provide you with a safe and reliable service environment for cross - border procurement!
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