SHIPPING & DELIVERY

1. Shipping Scope and Cooperative Logistics
   The shipping services of Xingyong Trading cover 20 countries and regions around the world. Core cooperative logistics providers include DHL, FedEx, UPS, and high - quality local special - line logistics (such as European and American special lines, Southeast Asian special lines, etc.). Based on the order destination, type of goods (such as ordinary products, products with electricity), and customer requirements, we will give priority to logistics solutions with stable timeliness and reliable services to ensure the safe and efficient delivery of goods.
2. Shipping Timeliness and Progress Inquiry
   • Timeliness Explanation: The general shipping timeliness varies according to different destinations, as follows (calculated from the date of goods dispatch, excluding order processing and customs clearance time):
   • Southeast Asian region: 3 - 7 working days;
   • Major European and American countries (such as the United States, the United Kingdom, Germany): 5 - 12 working days;
   • Other regions: 7 - 15 working days (it may be extended by 2 - 3 working days in remote areas).
   • Note: In case of force majeure factors such as customs inspection, holidays, and natural disasters, the timeliness may be delayed. We will notify customers via email or the order system immediately.
   • Progress Inquiry: After the goods are dispatched, we will send the logistics waybill number and query link via email. Customers can log in to the "My Orders" page on the independent website or enter the waybill number on the official website of the cooperative logistics provider to track the shipping progress in real - time.
3. Shipping Cost Calculation
   • Shipping costs are calculated comprehensively based on the weight, volume, destination of the goods, and the selected logistics method. The specific cost will be automatically displayed on the order submission page. Customers need to confirm and then complete the payment.
   • Preferential Policy: For single - order amounts over 1000, free shipping services are available for major European, American, and Southeast Asian countries as the destination (subject to the activity description on the independent website).
   • Additional Costs: If tariffs, customs clearance fees, etc. are incurred in the destination country/region, customers need to bear them by themselves (customers can contact the customer service to consult the destination tariff policy before placing an order, and we will provide compliant customs clearance guidance).
4. Goods Packaging and Safety Assurance
   All goods are packaged in customized waterproof and pressure - resistant packaging (adapted according to product characteristics, for example, fragile products will be added with foam buffers, wooden frames, etc. for protection), and are accompanied by product lists and compliant customs clearance documents. In case of problems such as goods damage or loss during transportation, customers need to provide damaged photos, logistics waybills, and order information within 48 hours after signing for the goods. We will assist in claiming compensation from the logistics provider and provide replenishment or refund solutions according to customer needs.
   II. Return Policy
5. Conditions for Return Application
   Customers need to submit a return application within 7 working days after signing for the goods (subject to the logistics signing record) and meet the following conditions:
   • The goods are unused, undamaged, and the original packaging and accessories are intact (such as labels, instructions, accessories, etc. are not missing).
   • For returns due to product quality problems (such as functional failures, size/specification inconsistent with the order, appearance defects), clear problem photos or videos need to be provided as evidence.
   • For returns due to personal reasons of the customer (such as wrong purchase, no longer needed), it is necessary to ensure that the goods do not affect secondary sales, and the customer needs to bear the return shipping costs and possible tariffs and customs clearance fees by themselves.
   • The following situations do not support returns:
   • Custom - made products (such as products printed with the customer's exclusive logo, customized specifications).
   • Perishable and consumable goods (such as some household consumables).
   • Failure to submit an application beyond the return time limit, or the goods have been used, and the packaging is damaged, affecting secondary sales.
   • Goods returned due to the customer's failure to provide accurate delivery information or refusal to sign (the customer needs to bear the round - trip shipping costs).
6. Return Application Process
7. Submission of Application: Customers log in to the "My Orders" page on the independent website, find the corresponding order, click "Apply for Return", fill in the return reason, contact information, and upload relevant evidence (such as problem photos, videos).
8. Review and Confirmation: We will complete the review within 2 working days after receiving the application. After passing the review, we will send the return address, return number, and logistics requirements via email (a traceable logistics method needs to be selected, and the return number should be noted).
9. Return of Goods: Customers need to send back the goods within 5 working days after the review is passed and fill in the return waybill number on the "Return Application" page of the independent website so that we can track the progress of the goods.
10. Inspection and Handling: After receiving the returned goods, we will conduct an inspection within 3 working days. After confirming that the return conditions are met:
    • For returns due to quality problems: The full order payment (including the original order shipping cost) will be refunded, or replenishment will be arranged according to the customer's needs.
    • For returns due to personal reasons: The remaining payment will be refunded after deducting the return shipping cost (the refund will be returned to the original payment method. The arrival time is subject to the rules of the payment platform, generally 3 - 7 working days).
11. After - sales Guarantee and Special Instructions
    • If customers have objections to the return handling results, they can contact the customer service within 3 working days after receiving the handling notice (Email: [Customer service email can be added]; Tel: [Customer service phone number can be added]). We will re - verify and negotiate a solution.
    • Cross - border returns involve logistics, customs clearance, etc., and the timeliness may be long (generally 15 - 30 working days). We will follow up the whole process and update the progress in a timely manner.
    • Matters not covered in this policy will be implemented in accordance with the "User Agreement" of Xingyong Trading's independent website and relevant international trade regulations. In case of special requirements due to policy differences in the destination country/region, we will communicate and confirm with customers in advance.
    III. Policy Consultation and Update
    If you have any questions about the shipping or return policy, you can contact us in the following ways:
    • Independent Website Customer Service: Log in to the independent website and click "Online Customer Service" in the lower right corner (working hours: 9:00 - 18:00 Beijing time, Monday to Friday).
    • Email Consultation: 15307594369@163.com;
    • Tel Consultation: 13726281055
    Xingyong Trading will update this policy irregularly according to global logistics policies and changes in the market environment. The updated content will be announced on the "Policy Center" page of the independent website and will come into effect 7 working days after the announcement. Customers are recommended to check regularly.
    Thank you for choosing Xingyong Trading. We will escort your cross - border procurement with professional services!

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